Support
Still need help?
Get in touch with our friendly team — we're here to help with your booking.
Where we're based
FloridaTix, First Floor New Oxford House,
Waterloo Street, Birmingham, B2 5UG
Common FAQs
Find answers to the most common questions about bookings, payments, and more.
View all FAQsHow to book your tickets
It's super easy to book your tickets, simply:
- Find your tickets and click Check Availability.
- Choose a date and select the number of participants. If the date you wish to book is greyed out, this means that the ticket you have chosen is not available to book.
- Once added to basket, input passenger details for each ticket. Don't forget, you can add Peace of Mind Protection to your booking.
- Select your payment method and complete your order.
Booking confirmation & tickets
Full payment for all bookings is due 91 days prior to your departure date. Once your booking is paid in full, your e-tickets will be emailed to you as follows:
- If your booking includes Walt Disney World Resort and/or Universal Orlando Resort tickets, all tickets included in your booking will be issued 32 days before your departure date.
- If your booking does not include Walt Disney World Resort or Universal Orlando Resort tickets, your e-tickets will be sent within 72 hours of receiving your final payment.
Cancellation policy
To cancel a booking, contact us via:
- Chat: www.floridatix.com
- Email: [email protected]
- Phone: 0330 100 3130 (Mon–Fri, 10am–4pm)
Cancellations are effective once a cancellation invoice is issued.
Cancel & rebook policy
We don't allow partial changes to bookings. Instead, you'll need to cancel and rebook:
- The original booking will be cancelled and refunded (cancellation fees apply)
- A new booking must be made at the current ticket price with a new deposit
- Any price difference will be charged or refunded accordingly
For full T&Cs, click here.