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Cancellation Protection

Purchase our cancellation protection and we will waive any cancellation fees and refund your purchase in full within 3 working days of having received the tickets back to us.

FloridaTix, like many other travel companies, imposes cancellation fees if you cancel your booking after making a purchase. Unfortunately we have to impose these fees as attractions charge us if we cancel. Full terms and conditions of our cancellation protection are highlighted at the bottom of this page.

If you cancel your booking and have purchased Cancellation Protection the following charges will NOT apply:

Alterations and Cancellations by you

If you wish to amend your booking once it has been confirmed please contact us as soon as possible. Please note it may not always be possible to make amendments. Where it is possible to do so, an administration fee of £10 per amendment will be charged together with any costs incurred or imposed by any of our suppliers in making the change. An amended voucher (where applicable) will be issued to you. The original voucher will then become invalid and should be destroyed. No refunds will be payable if the original voucher and not the reissued one is redeemed at the attraction concerned.

If we have paid you a refund in respect of the amendment and you subsequently manage to use the original voucher you will be responsible for paying that refund back to us.

To cancel a booking, please contact us via telephone or email. We will then issue you with a cancellation invoice. The cancellation will only take effect from the date that we issue our cancellation invoice. If you cancel your booking but then somehow manage to redeem the original voucher you will be responsible for reimbursing us for the full cost of the voucher.

The cancellation charges set out below apply on cancellation. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable in the event of cancellation.

Discovery Cove:

30 days prior to the attendance date £25 per person
30 days or less before the attendance date 100% charge

Theatre or Show Tickets:

All Theatre or Show Tickets once booking is confirmed 100% charge

Other Bookings:

All Tickets - 7 days or more before the attendance date £25per person or 20% of the ticket price (whichever is the lower)
All Tickets - Within 7 days prior to the attendance date 50% of the ticket price
Cancellation Protection Purchased Free

Alterations and Cancellations by us

In the unlikely event that your arrangements are significantly amended or cancelled by us before commencement and there is time to do so, we will offer you the choice of one the following options:

  1. Accept the change (for significant changes) OR
  2. Purchase alternative comparable arrangements from us OR
  3. Cancel your booking in which case you will receive a full refund of all monies that you have paid for your arrangements

The options set out above represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.

Force Majeure

Except where otherwise expressly stated in these conditions we regret we cannot accept responsibility where the performance or prompt performance of our contractual obligations is prevented or affected or you otherwise suffer any loss, damage or expense of any nature as a result of "force majeure".

In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural disaster (including volcanic activity), adverse weather conditions, nuclear disaster, fire and all similar events outside our control

Terms and Conditions

  • Cancellations are agreed once you receive confirmation from our call centre by telephone or email.
  • If you need to cancel your tickets, you may do so up to the day of your departure.
  • Tickets should be sent back to us via Royal Mail Special Delivery.
  • The tickets must be returned to us in exactly the same state as they were sent, unused and in a resalable (as new) condition.
  • We will check with the attraction that the tickets have not been activated, if the tickets have been activated and we can provide proof then this policy is invalid.
  • Cancellation Protection may only be purchased at the time of the original booking and you will not be able to add on at a later date.
  • Discovery Cove and Blue Man Group tickets are subject to a 100% cancellation charge, within 30 days of departure.

If you have any questions please feel free to contact us here.

  • Walt Disney World Resort Tickets
  • Authorised brokers for Universal Orlando Resort
  • Busch Gardens Tampa Bay Tickets
  • Aquatica Tickets
  • Kennedy Space Center Tickets
  • Discovery Cove Tickets
  • SeaWorld Orlando Tickets
  • Legoland Florida Tickets
  • Orlando FlexTicket

We’re the online ticket specialist for Florida attractions.

Whether it’s the big theme parks like Walt Disney World, or tours and attractions in Orlando, Miami and more our priority is to give you maximum enjoyment at minimum hassle, and always the best value.

Find out more about FloridaTix

  • Lowest prices guaranteed
  • Price match promise
  • Buy now, pay later
  • No credit card fees
  • Real tickets (not vouchers)
  • Fast & free delivery
  • Offers exclusive to UK customers
  • Excellent Customer Service


Find out more about why you should book your Florida attraction tickets with us!

Secure your tickets for just £10 and pay the rest later when you book with a deposit!

Pay just £10 per ticket and the tickets are yours! The balance doesn’t need to be paid until 5 weeks prior to your visit.

You can even spread the cost by making a payment whenever it suits you - making it easier to manage your budget!

Find out more about our deposit payment scheme

Got a question? In need of some help or advice? Our expert customer service team are here to help!

Our friendly, UK-based team are all Florida experts, so whatever your query, big or small, we can help to put your mind at rest.

Find out how you can get in touch with us