'Peace of Mind' Protection

Need to cancel your tickets? No problem!*

If you want 100% worry-free booking, then choose ‘Peace of Mind’ Protection. It covers you for cancelling at any time pre-departure, for any reason.

What’s Included?

– Full Refund on Non Activated / Unused Tickets
– Cancel at any-time pre-departure
– Emergency Telephone number
– Just £50 per booking, that covers all your tickets

Please Note: ‘Peace of Mind’ Protection can only be purchased at the time of booking your tickets!

Need to cancel or make a change to your tickets?

You won’t be charged cancellation fees – which can be up to 100% of the ticket price

You’ll get a refund within 60 working days of us receiving your cancelled tickets.

Need to cancel but you don’t have ‘Peace of Mind’ Protection?

If something unexpected happens and you must cancel your booking, but you don’t have ‘Peace of Mind’ Protection, these are the charges you could face

Cancellation Charges

The following charges apply if you cancel your booking:

Time Before Travel	Cancellation Charge
More than 33 days before departure	Loss of deposit
8 to 32 days	20% of the total ticket cost
7 days or fewer	100% of the ticket cost (no refund)

• If cancelled within 35 days of your attendance date (Discovery Cove) 100% of the ticket price

*What’s NOT covered by ‘Peace of Mind’ Protection?

• Orlando Magic Basketball is not included
• Any ticket that states non-refundable
• Special Event tickets
• Any previous credit that has been used against your booking cannot be claimed

Terms and Conditions for ‘Peace of Mind’ Protection

• ‘Peace of Mind’ Protection can only be added to bookings at the time of purchase
• Please note that if you choose to cancel and re-book your reservation, for any reason, your ‘peace of mind’ protection will not roll over to your newly made booking. This means that the safeguards and assurances provided under the ‘peace of mind’ policy will not extend to the re-booked reservation, so we kindly ask that you take this into consideration before re-booking tickets.
• Only available on unactivated / unused tickets
• Ticket must be returned to us before we can begin process for issuing refund
• The ‘Peace of Mind’ Protection charge of £50 per booking is non-refundable

Still have questions? Get in touch with us on 0330 100 3130 or by email on [email protected].