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FAQS - Frequently Asked Questions


What is FloridaTix all about?

FloridaTix believe to get the most out of life, you need to experience as many experiences as possible. The FloridaTix team are here to help you, with a wealth of knowledge, passion for great leisure experiences, quick, free and easy booking, plus great prices too, we’ll help you choose the right experience that will give you memories to share for life.

What kind of products does FloridaTix offer?

FloridaTix gives you an outstanding choice of carefully selected experiences, sightseeing tours, shows, theme parks and attractions in Orlando, Florida. From Disney tickets and Universal tickets to airboat tours in the Everglades, we’ve got all the top Florida attractions.

For attractions elsewhere in the USA, and also in Europe, take a look at our sister sites GoSeeDo and AttractionTix.

What are the benefits of booking with FloridaTix?

  • Lowest prices guaranteed!
  • No credit card or booking fees – the price you see is the price you pay.
  • Real Tickets – we issue real tickets, not vouchers or coupons, to Florida’s major theme parks, so there are no blackout dates or “sold out” issues to ruin your holiday.
  • Easy booking online or by phone.
  • Secure website.
  • Avoid disappointment by booking in advance for top attractions.
  • UK Exclusive Offers – many of our tickets are exclusive and guarantee you the best deal.
  • Free and Prompt Delivery – We guarantee that you’ll have your tickets when you need them, and delivered direct to your doorstep.

How do I contact FloridaTix?

You can find all of FloridaTix’s contact details in the Contact Us section.

What’s FloridaTix’s privacy policy?

FloridaTix understands and respects the importance of your privacy. Any visitors to our website can be assured that the protection of personal data is given the highest possible priority. For more details, please view our full Privacy Policy.

What are FloridaTix’s terms and conditions?

Please see our full Terms and conditions.

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How do I find out about special offers?

FloridaTix understands that enjoying any experience is even better when you have received a great offer! To keep you informed of any of our great special offers please opt into our newsletters, which will let you be entertained at great prices. You can sign up to our newsletter from any page of the website using the link in the footer.

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Payment Options

What are my payment options?

Currently we accept payments using PayPal, Visa and Mastercard.

How do I know my credit card details are safe on your site?

FloridaTix use 256bit encryption to send and receive card details through our servers and also to the bank. We do not store your card number or your security details; these are transmitted to the bank only.

FloridaTix does its best to maintain a safe and secure website and database system; we will not sell your details to third parties and will only use your details for our own legitimate business purposes.

What is the Card Security Code on my credit card?

The card security code is a unique 3 or 4 digit number printed on your debit/credit card. (This can be found on the back of your card, the last 3 or 4 digits within your signature field) This number is not embossed on the card and not printed on the sales receipts, thus making it difficult for anyone other than the genuine cardholder to know it.

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Can I book over the telephone?

Yes you can, the FloridaTix team are here to help! Give us a call on 0800 980 5552. Lines open from 9am-6.30pm Monday to Friday, 9am-5pm Saturday and 11am-4pm Sunday.

How do I buy online?

Once you have found an attraction on FloridaTix that you can’t wait to enjoy, all you have to do is follow these simple steps:

  • Select the date you wish to use the experience on
  • Select how many people you want to enjoy the experience
  • Click the ‘BOOK NOW’ button on the product page
  • Go to checkout
  • Enter your payment details
  • Pay and confirm your order
  • ENJOY!

Please make a note of your booking reference number; your tickets will then be immediately sent to you via our efficient delivery service.

All tickets are posted to you via Royal Mail and your tickets will be delivered within so many days depending on the delivery service you selected.

  • Standard Delivery (FREE) – within 7 working days.
  • Special Delivery – within 2 working days.

Do you deliver to the Republic Of Ireland (Eire)?

We do deliver to Ireland and delivery should take between 3-7workings days. We don’t charge extra for deliveries to Ireland.

Are my details safe if I buy online?

FloridaTix use 256bit encryption to send and receive card details through our servers and also to the bank. We do not store your card number or your security details; these are transmitted to the bank only.

FloridaTix does its best to maintain a safe and secure website and database system; we will not sell your details to third parties and will only use your details for our own legitimate business purposes.

Do I need to confirm my booking with the local supplier?

Once you have booked online, your booking is confirmed. However in some cases, the local supplier might ask you to reconfirm the booking when you have arrived at the destination, by calling them one or two days before the experience date. All of this information including supplier name and telephone can be seen on your paper e-ticket underneath the ‘Notes’ section.

Cancellations and Amendments

Please refer to our full Terms and conditions for our cancellation and amendment policies.

What is my proof of purchase?

Your hard ticket or paper e-ticket voucher is your proof of purchase.


What is FloridaTix’s Returns Policy?

Our returns policy varies depending on the tickets you have purchased.

Tickets which are non-refundable include:

  • Discovery Cove tickets - if cancelled within 30 days of swim date.
  • All tickets that include a show (such as the Blue Man Group).
  • All wedding packages.

All other e-tickets may be cancelled up to 7 days prior to the booked date, at a charge of £25 per person.

Hard tickets must be returned to us by secure post, undefaced and in a re-saleable condition. Once we have verified that the tickets have not been used, they will refunded at a charge of £25 per ticket.

If you would like further information regarding the returns policy for a specific ticket, please don’t hesitate to contact us.

Do I need to take photo ID every time I visit the park?

Valid photo identification, such as a passport or driver’s license, is required to protect your purchase with FloridaTix.

You will need your photo ID on your first visit to the park to prove that the tickets are yours. We recommend that you ask at the park whether ID will be needed on subsequent visits, as the policy can vary from park to park.

Help - I haven’t received my tickets!

Your tickets are dispatched via Royal Mail the day after they are ordered. Please note we do not dispatch over the weekend.

You will be given the choice of two delivery options:

  • Standard Delivery (FREE) – Tickets should arrive within 7 working days.
  • Special Delivery – Tickets should arrive within 2 working days.

When your tickets are delivered they will need to be signed for, so if there is nobody home your postman should leave a card to notify you of the failed delivery. However sometimes the card is not left or gets lost.

If you have not received your tickets, please contact your local sorting office in the first instance. If they are unable to help you then please contact us on 0800 980 5552

The date on my ticket looks like it has already expired

(SEA Parks Tickets Only: SeaWorld, Busch Gardens, Aquatica, Discovery Cove)

The date printed on your ticket to any of the SEA Parks is the date on which the ticket was printed - NOT the date it expires.

Your ticket states that it will expire one year from the date it was printed.

Can I Exchange my Ticket?

Yes you can! Please return your tickets to us un-defaced and in the condition they were sent.

A £10 administration fee is applicable on exchanges. If the new ticket is cheaper, we will reimburse the difference, and you will be required to pay the extra cost if the new ticket is more expensive.

When Should I Sign my Ticket?

We recommend that you sign your tickets when you first arrive at the park. If you sign them before this time, you would not be able to return them to us should you decide you require a refund.

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  • Walt Disney World Resort Tickets
  • Authorised brokers for Universal Orlando Resort
  • Busch Gardens Tampa Bay Tickets
  • Aquatica Tickets
  • Kennedy Space Center Tickets
  • Discovery Cove Tickets
  • SeaWorld Orlando Tickets
  • Legoland Florida Tickets

We’re the online ticket specialist for Florida attractions.

Whether it’s the big theme parks like Walt Disney World, or tours and attractions in Orlando, Miami and more our priority is to give you maximum enjoyment at minimum hassle, and always the best value.

Find out more about FloridaTix

  • Lowest prices guaranteed
  • Price match promise
  • Buy now, pay later
  • No credit card fees
  • Real tickets (not vouchers)
  • Fast & free delivery
  • Offers exclusive to UK customers
  • Excellent Customer Service


Find out more about why you should book your Florida attraction tickets with us!

Secure your tickets for just £10 and pay the rest later when you book with a deposit!

Pay just £10 per ticket and the tickets are yours! The balance doesn’t need to be paid until 5 weeks prior to your visit.

You can even spread the cost by making a payment whenever it suits you - making it easier to manage your budget!

Find out more about our deposit payment scheme

Got a question? In need of some help or advice? Our expert customer service team are here to help!

Our friendly, UK-based team are all Florida experts, so whatever your query, big or small, we can help to put your mind at rest.

Find out how you can get in touch with us

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