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  • FAQS - Frequently Asked Questions

FAQS - Frequently Asked Questions

Making a Booking

When can I book with FloridaTix?

FloridaTix is an online retailer, so you can buy from us online at any time!

If you want to book over the phone or ask us a question – you can catch us on 0330 100 3130.

Our handsome, chatty, Birmingham-based call centre agents are available 7 days a week:

  • Monday to Friday: 9am-6.30pm
  • Saturday: 9am-5pm
  • Sunday: 11am-4pm

Can I book now and pay later?

Want to book early but don’t have the cash yet? With our Deposit Payment option, you can secure your tickets for a deposit of only £10. You won’t have to worry about paying the full amount until 5 weeks before you visit!

Can I book last-minute?

Yes – thanks to our e-tickets option, you can book your tickets and receive them in your mailbox within 24 hours.

However, don’t leave planning too late – the most popular tickets sell out fast!

Can I book my tickets from outside the UK?

No, all FloridaTix tickets are UK Exclusive. Our offers are available only for UK customers and cannot be purchased at the parks. This means you get special deals and better prices than what you’d pay on the day when you book from your home in the UK!

What if I haven't received my eTickets/confirmation yet?

First things first, we recommend checking your junk folder as it might be waiting for you there. You should have received a confirmation email within 24 hours of placing your order. If it's later than that and you still haven't heard anything, let us know by contacting us.

Payments & Privacy

What are my payment options?

We accept payments using PayPal, Visa and Mastercard.

Are my credit card details safe?

The answer is YES - rest assured, your details are safe with us!

  • FloridaTix uses 256bit encryption to send and receive card details through our servers and also to the bank
  • We do not store your card number or your security details - these are transmitted to the bank only
  • We’ll never sell your details to third parties - we only use your details for our own legitimate business purposes

Is my personal data safe?

Your privacy is important and FloridaTix is here to protect it!

Want to know how we keep your personal data safe? Read our Privacy Policy.

What is my proof of purchase?

Your hard ticket or paper e-ticket is your proof of purchase – you need nothing else!

Making Changes or Cancelling Your Booking

Can I amend my booking?

Depending on what tickets you’ve booked – they may or may not be amendable. Where amends are possible – you’ll have to pay a fee of £10 per amendment.

For more info on making amendments – check out our Terms and Conditions.

Can I cancel my booking?

It all depends on what tickets you’ve purchased.

If your tickets are refundable and you don’t have Cancellation and Price Match Protection – you will have to pay a fee to cancel your booking.

Tickets which are non-refundable include:

  • Discovery Cove tickets - if cancelled within 30 days of swim date
  • All tickets that include a show (such as the Blue Man Group)

All other e-tickets may be cancelled up to 7 days prior to the booked date, at a charge of £25 per person.

Real tickets (also called “hard tickets”) must be returned to us by secure post, undefaced and in a re-saleable condition. Once we have verified that the tickets have not been used, they will be refunded at a charge of £25 per ticket.

Find all the details you need about making cancellations in our Terms and Conditions.

What’s the Cancellation and Price Match Protection?

The FloridaTix Cancellation and Price Match Protection is an amazing one time offer you get only at the time of booking your tickets!

It costs only £25 and allows you to:

  • Cancel/amend your booking up to the day of departure without losing a penny
  • Always get the best price no matter when you book! – If your tickets get cheaper on FloridaTix after you’ve booked, we’ll refund you the difference up to 5 weeks before departure!

What’s the difference between Price Match Promise and Cancellation and Price Match Protection?

Price Match Promise and Cancellation and Price Match Protection are different but they share one common goal – they exist to make sure you never pay more than you should when you book with FloridaTix!

What’s the difference you ask?

  • With our Price Match Promise we match our competitors’ prices - it guarantees that buying your tickets elsewhere will never be cheaper. Best part – it’s absolutely FREE!
  • With our Cancellation and Price Match Protection we match our own prices up until 5 weeks before your departure. For just £25 pounds, you can ensure paying the best price!

Want to know more? Each of these has its own section in our Terms & Conditions.

Using Your Tickets

Do I get real tickets?

If you’ve opted to receive a ticket by post when booking, we’ll send you a gate-ready, paper ticket.

In most cases, these will be our own specially designed FloridaTix tickets but for some of the main parks, such as Disney, Universal and Seaworld, you’ll get tickets provided by the actual park.

If you’ve selected to receive an e-ticket, all you have to do is print out the email we’ll send you and present it on the day of your visit.

Help - I haven’t received my tickets!

No need to panic – thanks to our Track My Tickets service, you’ll find out where your tickets are in no time!

Before you go on a rescue mission for your ticket, here are some things you should check:

  • With Standard Delivery tickets should arrive within 7 working days
  • With Special Delivery – within 2 working days
  • Delivery to Republic Of Ireland (Eire) takes between 3-7 working days
  • Start counting the days from the day after you book – this is when we send your tickets
  • Don’t forget Royal Mail don’t dispatch over the weekend, so Saturday and Sunday won’t count
  • E-ticket missing? – Have a look at your Junk Mail, your tickets may have wandered off there

The date on my ticket looks like it has already expired

Booked SeaWorld, Busch Gardens, Aquatica or Discovery Cove tickets?

The date printed on your ticket to any of the parks mentioned above is the date on which the ticket was printed - NOT the date it expires.

Your ticket states that it will expire one year from the date it was printed.

Do I need to confirm my booking with the local supplier?

Once you have booked online, your booking is confirmed.

However in some cases, specific times and locations may need to be arranged additionally, so the local supplier might ask you to reconfirm the booking once you’re in Florida by calling them 1 or 2 days before the experience date.

Don’t worry though! All the information you need, including supplier name and telephone, will be shown on your ticket underneath the “Notes” or “Special Info” section.

If I start using my open ticket over Christmas, can I keep using it in the following year?

Have you purchased an open ticket, valid until the end of the year? Then you can start using it up to the last day of the calendar year without losing days of its validity.

For example: If your Disney World tickets are valid for 14 days and you start using them on 31st December, they will be valid until 13th January.

Do I need to take photo ID every time I visit the park?

You will need valid photo identification, such as a passport or driver’s license on your first visit to the park to prove that the tickets are yours.

Our advice is to ask at the park whether ID will be needed on subsequent visits, as the policy can vary from park to park.

Special Offers

How do I find out about special offers?

Everything’s better when it’s on offer!

FloridaTix always has awesome money-saving options for you in store! Go ahead and see for yourself - take a peek at our Special Offers.

Never miss out on deals again - sign up for our newsletter! Get updates about our latest offers as soon as they come up. You’ll find the “Sign Me Up” field at the bottom right corner of any page on FloridaTix.

How to Contact Us

Still got questions?

Can’t find an answer to your question on this page? We’re always happy to help – here’s how to Contact Us