Depending on what tickets you’ve booked – they may or may not be amendable. Where amends are possible – you’ll have to pay a fee of £10 per amendment.
For more info on making amendments – check out our Terms and Conditions.
It all depends on what tickets you’ve purchased.
If your tickets are refundable and you don’t have Cancellation and Price Match Protection – you will have to pay a fee to cancel your booking.
Tickets which are non-refundable include:
- Discovery Cove tickets - if cancelled within 30 days of swim date
- All tickets that include a show (such as the Blue Man Group)
All other e-tickets may be cancelled up to 7 days prior to the booked date, at a charge of 20% per ticket price.
Real tickets (also called “hard tickets”) must be returned to us by secure post, undefaced and in a re-saleable condition. Once we have verified that the tickets have not been used, they will be refunded at a charge of 20% per ticket.
Find all the details you need about making cancellations in our Terms and Conditions.
Yes! With our Price Match Promise we match our competitors’ prices - it guarantees that buying your tickets elsewhere will never be cheaper. Best part – it’s absolutely FREE!